A: No, we don't have a retail storefront.
Q: I'm going to be in the area, can I come by and pick up my order?
A: We don't have a retail storefront, and we're not equipped for customer visits.
Q: How long will it take to get my stuff?
A: Most in-stock orders are shipped within 24-48 hours. Shipping time depends on the carrier used for your particular order, your location, etc.
Q: Will you send me a tracking number?
A: Orders that are sent via FedEx Ground (which constitutes the majority of our shipments) will receive tracking info via e-mail when the order is shipped.
Q: It says my order is "pending" -- what does that mean?
A: Orders have three states: pending, processing, and shipped. Pending means it hasn't been packed yet, processing means it's being packed, and shipped means that it's been shipped.
Q: I tried to place an order using PayPal, but the payment was refunded. How come?
A: You must click the "Return to Merchant" button, otherwise we receive your payment, but not the order itself. For more information, see http://www.milehighskates.com/catalog/Important_Payment_Information.html
Q: I got my order, but I want to return something. What should I do?
A: Please see http://www.milehighskates.com/catalog/conditions.php
Q: Can I have some stickers?
A: If you send us a S.A.S.E., we'll send you a bunch of stickers.
Q: What's a S.A.S.E.?
A: See http://en.wikipedia.org/wiki/Self-addressed_stamped_envelope
Q: Will you sponsor me?
A: We prefer to sponsor events, but we sometimes assist individual riders.
Q: I saw something that I wanted on your site, but now it's gone. What gives?
A: Mile High Skates utilizes a real-time inventory system. Items that are out of stock aren't displayed. This reduces confusion, backorders, and inconvenience for our customers.
Q: So-and-so is selling Ultra-Turbo-Widget trucks for $5 less, will you match their price?
A: We generally match competitors' non-sale prices. Please contact us directly about price matching.
Q: I want to order one of your custom completes, but want different trucks, wheels, and bearings. How much will it cost?
A: On our standard custom completes, we allow wheel duro (aka, hardness) changes at no additional charge. If you want to change any of the components (i.e., trucks, wheels, etc), you'll need to purchase the individual items separately.
Q: Will my complete be ready to ride?
A: Unless you specify otherwise, your complete will come fully assembled. We recommend that you check the trucks' tightness before riding it, however.
Q: Will you put my board together for me?
A: Sure, just put a note in the comments when you place the order.
Q: Can you grip my deck for me?
A: Absolutely. Include a note in the order comments that you'd like the board gripped.
Q: I need my stuff super quick, can you overnight it to me?
A: Please contact us regarding expedited shipping options.
Q: How come you don't carry such-and-such
A: We have extremely high quality standards, and some brands can't consistently meet those standards. Rather than carry every possible brand or model on the market, we prefer to "dive deep" and offer only the best products that will exceed our customers' expectations (at all price points).
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